If you’ve been injured at work, you may be assigned a nurse case manager. You may be told that this person is there to help ensure that you get the proper medical treatment.
While this may seem like a great convenience, it’s important to remember that nurse case managers work for your employer’s insurance company. Their job, ultimately, is to shorten the amount of time that you’re collecting workers’ compensation, save money for the employer and insurer and get employees on a return-to-work program.
It’s essential to understand that you’re not required to let your nurse case manager speak to any of your health care providers or have access to your records. Contrary to what you may be told by your employer or anyone else, you are not required to cooperate with or contact him or her.
Not all injured workers are assigned a nurse case manager. Insurers and employers determine whether it’s cost-effective to have one. It depends on things like the type of injury, other employee health factors like obesity that could impact recovery and even things like an employee’s relationship with the employer and his or her perceived motivation to heal.
Our attorneys advise our clients against involving the nurse case manager assigned to them in their medical treatment or rehabilitation. We ask them to direct that person to us. Your doctor is required to provide records of your treatment to the insurer. You don’t need a nurse case manager for that to occur.
If you have been injured at work, it can be daunting to have to deal with so many people in order to get the workers’ compensation benefits that you need and deserve while you’re unable to work and striving to heal. Our website provides valuable information on dealing with workplace injuries and workers’ compensation programs.