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Are Social Security offices open to the public during the COVID-19 pandemic?

Starting Tuesday, March 17, 2020, local Social Security offices were closed to the public. You cannot transact business at any of these offices in person. If you had a scheduled appointment, call the local office to determine how to proceed. If you have information or documents to submit, you can send them by mail, but be sure to keep a copy of anything that you send to Social Security.

For dire need situations, you can call your local Social Security office. The website to locate a local office is:

For more general questions, call the Social Security national number, 1-800-772-1213.

Can I still file a claim for disability?

Yes, you can. While you cannot file a claim in person, applications can still be done online as usual. If you wish, our attorneys and staff can assist you with an online application. Social Security is taking telephone applications as well, but priority is being given to cases involving terminal illnesses and other dire situations.

What is happening with cases on appeal to be heard by judges?

Hearing offices are closed to the public, so no face-to-face or video hearings are being held. Judges are offering telephone hearings instead, but you do not have to agree to a telephone hearing. Cases in which a telephone hearing is not held are currently being rescheduled by the Harrisburg hearing office for the early summer.

Is Social Security still enforcing time deadlines due to the COVID-19 pandemic?

Time deadlines have not changed. If you have to take action by a certain date, you should try to observe that deadline. If you miss a deadline because of the pandemic (or other good cause), take the required action promptly and provide Social Security with a statement about your good reason for missing the deadline.

Does the Social Security Administration have online information about the impact of COVID-19 on the disability application process?

You may find further information at: Social Security is updating this site periodically as the situation changes.


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